Quality customer support plays an integral role in the growth of a business. Some companies choose to handle it themselves, while some outsource it. Irrespective of the method, it is safe to say assuring your customer is kept happy is assuring you have continued business.
Customer support follows a common workflow. An issue is raised by the customer, picked, diagnosed and fixed by the customer support team and then validated by the customer. It is vital that a company completes this entire workflow within the least amount of time, and with optimum quality.
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