Setting up Reverse DNS Without The Help Of Data Center

In most cases, the rDNS setup will be done by the Data Center (DC) technicians. But in case if the DC delegates it to a support team like us, you have 2 choices – to leave it in the hands of server management expert like us or to do it on your own and in which case, this blog post might come handy. Come let’s see what it takes for you to setup the rDNS by yourself.

Read more...

How to Install and Configure ProFTPD on Linux Server

In a web hosting environment, running a FTP server is an essential function and it give client access to file servers. In this blog post lets look at how to install and configure ProFTPD on a Linux server.

Read more...

Five days free trial on Level 1 and Level 2 Web Hosting Support

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Need, Challenges, and Impact of General Data Protection Regulation (GDPR)

Since its announcement, companies operating within EU, or having customers in EU, have been jittery sorting out the impact of the GDPR. ACTSupport has kept a keen eye on the development of the GDPR, restructuring the policies as and when needed. 

Read more to learn a few things you need to know about the GDPR.

MSSQL – Enabling “Service Broker protocol” for a DB

To determine whether or not Service Broker is enabled for a particular database, execute the following T-SQL:

SELECT is_broker_enabled FROM sys.databases WHERE name = ‘Database name’;

— Enable Service Broker:
ALTER DATABASE [Database Name] SET ENABLE_BROKER; Read more...

[DBNETLIB][ConnectionOpen (Invalid Instance()).]Invalid connection Error when binding MSSQL database with plesk 10

Connection to a named instance of SQL server 2005/2008 should be made using the format
‘VirtualServer\Instancename’. if the IP address of a machine running a named SQL server instance
(ONE)is 192.141.128.140, you can connect to the named instance using  192.141.128.140\ONE for the servername.

To avoid a client app from using the above convention for a servername, a client  alias can be created using the client network utility. Client network utility  can be initiated by   Read more...

Backup all MSSQL databases

1. Log into your server through Remote Desktop Connection.
2. Open SQL Server Management Studio and select the server name
3. Click the New Query button and enter in the following data:

DECLARE @name VARCHAR(50) — database name

DECLARE @path VARCHAR(256) — path for backup files

DECLARE @fileName VARCHAR(256) — filename for backup

DECLARE @fileDate VARCHAR(20) — used for file name

SET @path = ‘C:\Backup\’

SELECT @fileDate = CONVERT(VARCHAR(20),GETDATE(),112)

DECLARE db_cursor CURSOR FOR

SELECT name     Read more...

SQL Server Port

Scenario 1:

SQL is not connecting via Management studio locally after a fresh Installation:

1. After a fresh Installation of SQL  and opening the port in the Firewall you may not be able to connect via SQL management studio.

Note: Installing SQL and opening the port in Firewall will not listen to the service/port. Its obvious that no service will listen even If the port is opened in the firewall. The application must listen to the service.

2. After Installing SQL, go to SQL Enterprise Manager in case of 2005, 2008, SQL server Network Utility If the version is 2000.

3. Go to TCP/IP, make sure the default localhost IP and the IP in which your server must listen to the SQL service should use the SQL port.  Restart the SQL services. Read more

Shrink 2008 MSSQL database

Shrinking SQL 2008 database is nowhere related to SQL 2000/2005 Method. Because SQL Server 2008 no longer allows you to truncate the transaction log using the no_log syntax

But here is the special code to shrink the database:

USE MASTER
GO
ALTER DATABASE database_name SET RECOVERY SIMPLE
GO
USE database_name
GO
DBCC SHRINKFILE (database_name_log, 1)
GO
ALTER DATABASE database_name SET RECOVERY FULL
GO     Read more

FTP Problems in Virtuozzo Servers

When connecting to VPS via FTP( Say File zilla ) which results in Could not connect to server. But the settings will be perfect. You check with server FTP settings, Permissions, ports, FTP modes etc and see everything is fine.

Cause

After uploading large files via FTP connection in virtual servers (happens in normal Windows Physical servers too) the Gateway service which resulting the transactions hangs and can be restored only after reconnection.

The problem is caused and can be fixed by Application Layer Gateway Service. Read more

Windows Client Experience in Server OS

To enable the windows vista/windows 7 experience (theme) in server three things should be considered:

1. Installing Terminal server Role
2. Installing Desktop Experience
3. Modifying Group policy to take effect the theme for the users

Installing Terminal server Role:

RDC (Remote Desktop Connection) no longer supports desktop ecpereince service for the server. So it is mandatoy that TS role must be installed

Steps:

Open server Manager -> Add role -> Terminal services -> add TS role (only)

Installing Desktop Experience

The desktop experience comes as service in the server . Read more

Enable Audio from remote machine through RDP

Here are the steps to follow to enable audio from remote machines in windows:

Steps:

1. First check the RDP application has audio enabled
Start -> mstsc -> options in RDC application -> Local resources -> Remote computer sound -> choose “Bring to this computer”

2. Edit group policy of the remote machine
start -> run -> gepdit.msc -> computer configuration -> administrative templates -> Read more

Vmware – Unable to operate a ESX host with locked disk

Background – No operation can be performed on an ESX host and you may see files are locked by other processes.

Solution

Determine which ESXi/ESX host has a locked or rogue file.

* First login to the local tech support mode console on the host.
* Use the command vmkfstools to obtain the lockstatus of the file.

# vmkfstools -D /vmfs/volumes/LUN/VM/disk-flat.vmdk

You would see a similar output as below,

Lock [type 10c00001 offset 54009856 v 11, hb offset 3198976
gen 9, mode 0, owner 4655cd8b-3c4a19f2-17bc-00126e808070 mtime 114]
Addr <4, 116, 4>, gen 5, links 1, type reg, flags 0, uid 0, gid 0, mode 600
len 5368709120, nb 0 tbz 0, cow 0, zla 3, bs 1048576

Look for the output logged to the vmkernel , messages , or vmkernel.log files to see the complete output. Read more

Device eth0 does not seem to be present

Issues

After restoring a VM from datastore or after cloning a centos VM on Vsphere, we see the following error during network restart

“Device eth0 does not seem to be present”

Cause:

After cloning or restore from datastore, the MAC address needs to be edited on the VM configuration settings since the MAC ID tends to change during restore/clone. Read more

Migrating emails from one server to another without Server access

Imapcopy:

There are many tools available for this mail to mail migration, here we are going to use “Imapcopy”, which I believe to be the best and easy command line tool. It does support both Imap and Imaps protocols.
Since this tool only uses ‘imap’ protocol to copy emails, not much of server resources will be used and also you do not need the admin/root login details of the server.

Requirements:

• Login details of email accounts from both source server and destination server
• Both servers hostnames and working imap port number (Be default it is 143 for http and 993 for https)
• A linux machine, either a server or local machine with internet connectivity. Read more

MEGACLI Commands to check Hardware RAID config and Setup:

To know the Hardware RAID controller and other information use lspci command.

lspci | grep -i raid

O/P:

01:00.0 RAID bus controller: LSI Logic / Symbios Logic MegaRAID SAS 2108 [Liberator] (rev 05)

The above command shows the RAID controller vendor details.

Installation of Megacli in Centos:

• Download the MeGaCLIzip from the below link
• http://www.lsi.com/downloads/Public/RAID Controllers/RAID Controllers Common Files/8.07.14_MegaCLI.zip
• Unzip the contents and install the RPM’s in the folder using rpm -ivh command
• Setup an alias likeroot#: alias MegaCli="/opt/MegaRAID/MegaCli/MegaCli64"
• Add the same line to /root/.bashrc

Read more:

Add multiple interface and IP address – ubuntu and centos

The below script uses to add bulk IPs for the same gateway and subnet :

Save IPs in a file like /opt/dummy.txt and run the script to add them up.

Interface add script – Ubuntu or Centos:

echo Enter Distribution ubuntu\/centos
read os
if [ "$os" == "centos" ]
then
echo Enter Interface Name
read intface
echo Enter IPdetails File name with PATH
read pat
echo Enter Netmask
read Net
echo Enter Gateway
read Gtw

alas=`cat $pat |wc -l`
for (( i=1 ; i<=$alas ; i++ ))
do
ipl=`head -n $i $pat |tail -n 1`
Ips=`echo $ipl|cut -d" " -f1`
#Net=`echo $ipl|cut -d" " -f2`
#Gtw=`echo $ipl|cut -d" " -f3`
grep -rw $Ips /etc/sysconfig/network-scripts>/opt/dummy.txt
if [[ "$?" -ne "0" ]]
then
alaupdate=`ls /etc/sysconfig/network-scripts|grep ifcfg-$intface|grep :|cut -d":" -f2|sort -n|tail -n 1`
alaactual=`expr $alaupdate + 1`

echo DEVICE=$intface:$alaactual >/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
echo BOOTPROTO=none >>/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
echo IPADDR=$Ips>>/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
echo NETMASK=$Net>>/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
echo ONBOOT=yes>>/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
echo GATEWAY=$Gtw>>/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
echo TYPE=Ethernet>>/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
else
echo The $Ips Already exist in one Interface
fi
done
else
if [ "$os" == "ubuntu" ]
then
echo Enter Interface Name
read intface
echo Enter IPdetails File name with PATH
read pat
echo Enter Netmask
read Net
echo Enter Gateway
read Gtw
alas=`cat $pat |wc -l`
for (( i=1 ; i<=$alas ; i++ ))
do
ipl=`head -n $i $pat |tail -n 1`
Ips=`echo $ipl|cut -d" " -f1`
#Net=`echo $ipl|cut -d" " -f2`
#Gtw=`echo $ipl|cut -d" " -f3`
cat /etc/network/interface|grep -w $Ips
if [[ "$?" -ne "0" ]]
then
alaupdate=`cat /etc/network/interface |grep auto|wc -l`
alaactual=`expr $alaupdate + 1`
echo >>/etc/network/interface
echo auto $intface:$alaactual >>/etc/network/interface
echo iface $intface:$alaactual inet static >>/etc/network/interface
echo address $Ips >>/etc/network/interface
echo netmask $Net >>/etc/network/interface
echo gateway $Gtw >>/etc/network/interface
else
echo $Ips is already exist in file
fi
done
else
echo only ubuntu or centos allowed
fi
fi

The below script will use to add bulk IPs in different gateway and subnet: 
( Save the Ips in a file like IP MASK GATEWAY .For Example 192.168.1.2 255.255.255.0 192.168.1.1 )

echo Enter Distribution ubuntu\/centos
read os
if [ "$os" == "centos" ]
then
echo Enter Interface Name
read intface
echo Enter IPdetails File name with PATH
read pat
alas=`cat $pat |wc -l`
for (( i=1 ; i<=$alas ; i++ ))
do
ipl=`head -n $i $pat |tail -n 1`
Ips=`echo $ipl|cut -d" " -f1`
Net=`echo $ipl|cut -d" " -f2`
Gtw=`echo $ipl|cut -d" " -f3`
grep -rw $Ips /etc/sysconfig/network-scripts>/opt/dummy.txt
if [[ "$?" -ne "0" ]]
then
alaupdate=`ls /etc/sysconfig/network-scripts|grep ifcfg-$intface|grep :|cut -d":" -f2|sort -n|tail -n 1`
alaactual=`expr $alaupdate + 1`
echo DEVICE=$intface:$alaactual >/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
echo BOOTPROTO=none >>/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
echo IPADDR=$Ips>>/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
echo NETMASK=$Net>>/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
echo ONBOOT=yes>>/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
echo GATEWAY=$Gtw>>/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
echo TYPE=Ethernet>>/etc/sysconfig/network-scripts/ifcfg-$intface:$alaactual
else
echo The $Ips Already exist in one Interface
fi
done
else
if [ "$os" == "ubuntu" ]
then
echo Enter Interface Name
read intface
echo Enter IPdetails File name with PATH
read pat
alas=`cat $pat |wc -l`
for (( i=1 ; i<=$alas ; i++ ))
do
ipl=`head -n $i $pat |tail -n 1`
Ips=`echo $ipl|cut -d" " -f1`
Net=`echo $ipl|cut -d" " -f2`
Gtw=`echo $ipl|cut -d" " -f3`
cat /etc/network/interface|grep -w $Ips
if [[ "$?" -ne "0" ]]
then
alaupdate=`cat /etc/network/interface |grep auto|wc -l`
alaactual=`expr $alaupdate + 1`
echo >>/etc/network/interface
echo auto $intface:$alaactual >>/etc/network/interface
echo iface $intface:$alaactual inet static >>/etc/network/interface
echo address $Ips >>/etc/network/interface
echo netmask $Net >>/etc/network/interface
echo gateway $Gtw >>/etc/network/interface
else
echo $Ips is already exist in file
fi
done
else
echo only ubuntu or centos allowed
fi
fi

Linux – Creating a Partition Size Larger Than 2TB using Parted Command

Find Out Current Disk Size:

fdisk -l /dev/sdb

• Disk /dev/sdb: 3000.6 GB, 3000592982016 bytes
• 255 heads, 63 sectors/track, 364801 cylinders
• Units = cylinders of 16065 * 512 = 8225280 bytes
• Sector size (logical/physical): 512 bytes / 512 bytes
• I/O size (minimum/optimal): 512 bytes / 512 bytes
• Disk identifier: 0x00000000
• Disk /dev/sdb doesn’t contain a valid partition table

Linux – Create 3TB partition size:

To create a partition start GNU parted as follows:

• # parted /dev/sdb

Output:

• GNU Parted 2.3
• Using /dev/sdb
• Welcome to GNU Parted! Type ‘help’ to view a list of commands.
  (parted)

Creates a new GPT disklabel i.e. partition table:

• (parted) mklabel gpt

Sample outputs:

• Warning: The existing disk label on /dev/sdb will be destroyed and all
• data on this disk will be lost. Do you want to continue?
• Yes/No? yes
  (parted)

Read more

MySQLTuner-perl Script

MySQLTuner is a script written in Perl that allows you to review a MySQL installation quickly and make adjustments to increase performance and stability. The current configuration variables and status data is retrieved and presented in a brief format along with some basic performance suggestions.

Compatibility:

• MySQL 3.23, 4.0, 4.1, 5.0, 5.1 (full support)
• MySQL 5.4 (not fully tested, partially supported)
• MySQL 6.0 (partial support)
• MariaDB 10.x (partial support)
• Perl 5.6 or later (with perl-doc package)
• Unix/Linux based operating system (tested on Linux, BSD variants, and Solaris variants)
• Windows is not supported at this time
• Unrestricted read access to the MySQL server (OS root access recommended for MySQL < 5.0)

Read more:

CPanel/WHM Server Administration & Monitoring

cPanel/WHM Server Management, cPanel/WHM Support

actsupport offers a complete package for cPanel Server Management which includes cPanel server support, cPanel server management, Control Panel Installation and Setup, Server stabilization, Proactive Server Management, 24×7 cPanel Server Monitoring, cPanel Server Security, Server Optimization and Hardening through cPanel. Please feel free to ask for a Free Server Audit before you want to try us.</p align=”center”>

Get your Free Trial in Server Management, today!

cPanel Server Management Plans & Pricing

One time / Immediate attention from server experts

• Restore Crashed / Non-Responsive Services or Servers
• Resolve Server or Service Performance Issues
• Server / Application Hack Recovery and Hardening
• Setup and Configure New Servers or Services
• Upgrade Servers or Services
• Fix Application, Service or Server Errors
• Migrate Whole Server or Individual User Accounts
• Repair Corrupted Database or Mail Server Data

End to End Server Support + Unlimited Customer Support

• Server Standardization
• Security Monitoring
• Performance Monitoring
• Server Health Monitoring
• 24/7 Proactive Server Administration
• Periodic Server Hardening
• Performance Optimization
• Software Upgrade
• Server Backup & Restoration
• Hack Analysis
• L3 Server Support

Ideal for: Uptime Monitoring

• Server Monitoring
• Performance Monitoring
• Server Health Monitoring
• Service & Server Reboot
• Issue Escalation

Cost Effective Multi-Server Support From Server Experts

• Pay Per Ticket
• Support for Unlimited Servers
• Unlimited Customer Account Support
• 24/7 Support Coverage
• White Label Help Desk Support
• 
  

Application Support

Actsupport offers application management services to help clients maintain, operate and improve business applications. We have worked with 100 different organizations spanning across 20 different industries to deliver high-performance results through application management and outsourced support solutions.

How actsupport provides a solution for Application Support and Management?

We follow an iterative approach where we develop an understanding of how technology can be used to facilitate your business applications and ensure that they are operated seamlessly to provide a secure and high-performance platform, thereby reducing maintenance and support cost for your applications. Our experts work as a well-balanced team covering the Architecture Design, Incident Investigation, Troubleshooting and Root Cause Analysis (RCA).

The processes defined for application management and support, strictly validate SLGs (Service Level Goals) for each metric which usually comes from SLA (Service Level Agreement), in order to provide high-quality, round-the-clock maintenance and support services. Our team expertise spans multiple operating systems, databases, languages, software, and enterprise applications. The responsible Account / Service Manager conducts regular service reviews with you and thereby ensures loyalty to the outlined SLA.

Our engineers work with application vendors directly for development escalations, bug reporting, and testing workarounds. The team also generates knowledge repository of issues/resolution for future references.

Git Errors and Fixes

Git Clone Over Http Returns 500 errors

Summary:

When you clone, push and pull changes between Gitlab repositories and your computer there are two network protocols, one is HTTPS and the other one is SSH.. If Gitlab uses Apache instead of built-in Nginx server and if you are able to clone over SSH but not over http, have to check Apache related configurations. Here we are going to see some solutions to fix 500 errors.

Expected behavior:

Cloned repo.

Actual behavior:

Error 500.

Solution:

HTTP status code 500 usually indicates that there is an issue with the remote end and not a problem on your client side.

• ModSecurity rules may block, ModSecurity helps to block potential attack attempts from malicious users, but sometimes it can also block legitimate requests. If ModSecurity rules block Cloning process, find out the Rule ID from Apache error logs and whitelist it (or) disable Modsecurity rules for the certain domain to get a successful result over the http.
• Check server memory. If the server is running out of Memory, try to run the program after increased Memory.
• Increase the Git buffer size to the largest individual file size of your repo:
• 
  
• Git clone over SSH returns fatal error
  Summary:
  If we choose Gitlab installation from source, Gitlab will be available under /home/git and we create an username called “git”. On cloning, the git creates a directory, fails to authenticate the user then it keeps prompting for the password.
• Solution:
  Check the Gitlab directory permission and ownership, files and folders should be read and writable by the “git” user.
• 
  
  
• Syntax error in Gitlab
  Summary:
  If Gitlab installed from source, we have to use ‘bundle exec rake’ command to execute some tasks. Why ‘bundle exec’? running any executable without ‘bundle exec’ will have Rubygems fetching the latest version of the gem installed in your system. By adding the ‘bundle exec’ prefix instead will have the executable running in the context of your Gemfile.lock, which means tasks will be run using the version defined in the Gem file.
• Expected behavior:
  The command should run without any errors.
• Solution:
  From the error message, the Gemfile file syntax is based on Ruby 1.8.x which is an older version of Ruby and no longer supported. Gitlab gems may be using the system Ruby that needs to be removed so make sure the bundle executable doesn’t have system ruby. The command will give you the version details of Ruby.

Getting an A+ rating on the Qualys SSL Test on all cPanel Domains

Getting an A+ rating on the Qualys SSL Test on all cPanel Domains

Security is a basic requirement of the server. We will use SSLLabs, a testing project of Qualys, a company that provides strategic security solutions. In this post, we will see how to use their A+ indicator which is the industry high standard in SSL security and try to meet its requirements. The SSLLabs checker covers two substantial parts of the investigation: Authentication, which reflects details about installed SSL certificate and additional certificates provided by a server, and Configuration, which shows server settings for secure negotiation used in client-server interaction.

This blog will cover the steps to get your A+ rating on Qualys without affecting the web-server configuration.

STEP 1 :

Go to WHM >> Home -> Service Configuration -> Apache Configuration -> Global Configuration

Change the default cipher suite to the following by selecting the custom entry for cipher suits:

• SSL/TLS protocols are OK to keep set as default.
• Server Tokens are also set to “Product Only” to avoid leaking information about the server OS.
• Turn Trace Enable off per PCI recommendations and standards

• Click Save. Apache will now favor stronger protocols before others.
• Now time to set forward secrecy with a long date in advance.

STEP 2 :

Go to WHM >> Home -> Service Configuration -> Apache Configuration -> Include Editor
Then jump to Pre Main Include

Alternatively, we can manually add this on the below configuration path,
/usr/local/apache/conf/includes/pre_main_global.conf

After saving the the file restart the service by using the below command,

This will rebuild the Apache configuration as would be done from WHM and restart Apache as well.

STEP 3 :

Now test your website at Qualys SSL Labs to see the score you get, if you’ve followed instructions properly, you should have an A+

Now A+ SSL settings applied on all domains on the cPanel server that have certificates installed. By using the global pre-main includes and modifying the server wide ciphers for Apache, every domain using SSL will enjoy the same security

Product Development

ACT Stop Spam

Protect your site from unwanted visitors!!

Install this plugin and protect your website from Spammers.

On installing ACT STOP SPAM Plugin,You can prevent your website from the blacklisters accessing your website. It will easily detect and block the IP’s which is listed in StopforumSpam.com. You will be able to view the recent list of IP’s from where the spammers tried accessing your website.

The plugin has option to select spammers confidential level which blocks the spammers immediately when the confidential level is above 40-50% and more.

Design and Development

White Label Design and Development Services

Actsupport creates intelligent, creative and solid visual web brands. By seeking a coherent understanding of our clients’ unique positions, business environment, branding needs and target audience, we define a branding strategy that captures the uniqueness of your competition.

Getting started on the private label services as a partner is an easy process with actsupport. We have a proven method, which is already in operation for many of our existing partners. Upon your confirmation to work with us, actsupport will sign a partnership agreement, which will ensure confidentiality and security of your data and clients.

Cloud Hosting Support

Cloud computing provides cutting edge technology for enterprises to manage data without any dependencies. actsupport offers 24×7 cloud hosting support to the service providers around the world through help desk, phone and live chat.

Iaas – Infrastructure as a Service

Cloud computing is a promising IT services delivery model and today’s economic situation continues to favour it. Using cloud to deliver infrastructure services has been at the door for a quite while and is now being explored by both mid and large sized organizations. Since it is device-independent, the business cadres are very much impressed by the data availability on the go!

Cloud Consulting Services

In a world where Information Technology is considered to be the most essential aspect of our daily lives, the cloud solutions offered at actsupport enable Business Enterprises to realize the full potential of their IT resources and enhance their competitive advantages globally, and to derive the best value from IT investments

Cloud Enablement Services

actsupport provides support to global organizations by executing a cloud strategy that entitles your company without creating unnecessary risks. The hardware and software applications will continue to run as expected before, during and after cloud enablement. Migration services help clients, successfully transform into cloud environment by gaining clarity on important architectural decisions. And pave way for future cloud initiatives by minimizing business impacts and information technology risks associated during migration.

Security Services

actsupport helps enterprises to enhance their security of cloud computing environment through data confidentiality and applications security. Companies that invest in Information Security, Business Continuity, Risk Management and Compliance, knows that these disciplines requires management and constant monitoring by dedicated and specialized team. Partnered with ACT Cloud Security Operations Center, the company will be provided with a high qualified team, responsible for 24×7 cloud management and monitoring.

Backup and Storage for Cloud Environment

For mission critical applications and services on cloud environment, data backup is always the top priority. Financial transaction, customer database or any other business in which data plays a major role requires a comprehensive backup plan to secure data.We at actsupport are highly qualified to provide effective backup plans and skilled dedicated teams to manage it, thus allowing you to focus on your business excellence.

Storage Provisioning

Resource optimization is always on top of the list for small to medium or even large scale industries. Storage provisioning is the process of assigning storage, usually in the form of server disk drive space, in order to optimize the performance of a storage area network. With evolution of Cloud Computing the process of storage provisioning is also automated.