CPanel/WHM Server Administration & Monitoring

cPanel/WHM Server Management, cPanel/WHM Support

actsupport offers a complete package for cPanel Server Management which includes cPanel server support, cPanel server management, Control Panel Installation and Setup, Server stabilization, Proactive Server Management, 24×7 cPanel Server Monitoring, cPanel Server Security, Server Optimization and Hardening through cPanel. Please feel free to ask for a Free Server Audit before you want to try us.</p align=”center”>

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cPanel Server Management Plans & Pricing

One time / Immediate attention from server experts

• Restore Crashed / Non-Responsive Services or Servers
• Resolve Server or Service Performance Issues
• Server / Application Hack Recovery and Hardening
• Setup and Configure New Servers or Services
• Upgrade Servers or Services
• Fix Application, Service or Server Errors
• Migrate Whole Server or Individual User Accounts
• Repair Corrupted Database or Mail Server Data

End to End Server Support + Unlimited Customer Support

• Server Standardization
• Security Monitoring
• Performance Monitoring
• Server Health Monitoring
• 24/7 Proactive Server Administration
• Periodic Server Hardening
• Performance Optimization
• Software Upgrade
• Server Backup & Restoration
• Hack Analysis
• L3 Server Support

Ideal for: Uptime Monitoring

• Server Monitoring
• Performance Monitoring
• Server Health Monitoring
• Service & Server Reboot
• Issue Escalation

Cost Effective Multi-Server Support From Server Experts

• Pay Per Ticket
• Support for Unlimited Servers
• Unlimited Customer Account Support
• 24/7 Support Coverage
• White Label Help Desk Support
• 
  

Application Support

Actsupport offers application management services to help clients maintain, operate and improve business applications. We have worked with 100 different organizations spanning across 20 different industries to deliver high-performance results through application management and outsourced support solutions.

How actsupport provides a solution for Application Support and Management?

We follow an iterative approach where we develop an understanding of how technology can be used to facilitate your business applications and ensure that they are operated seamlessly to provide a secure and high-performance platform, thereby reducing maintenance and support cost for your applications. Our experts work as a well-balanced team covering the Architecture Design, Incident Investigation, Troubleshooting and Root Cause Analysis (RCA).

The processes defined for application management and support, strictly validate SLGs (Service Level Goals) for each metric which usually comes from SLA (Service Level Agreement), in order to provide high-quality, round-the-clock maintenance and support services. Our team expertise spans multiple operating systems, databases, languages, software, and enterprise applications. The responsible Account / Service Manager conducts regular service reviews with you and thereby ensures loyalty to the outlined SLA.

Our engineers work with application vendors directly for development escalations, bug reporting, and testing workarounds. The team also generates knowledge repository of issues/resolution for future references.

Git Errors and Fixes

Git Clone Over Http Returns 500 errors

Summary:

When you clone, push and pull changes between Gitlab repositories and your computer there are two network protocols, one is HTTPS and the other one is SSH.. If Gitlab uses Apache instead of built-in Nginx server and if you are able to clone over SSH but not over http, have to check Apache related configurations. Here we are going to see some solutions to fix 500 errors.

Expected behavior:

Cloned repo.

Actual behavior:

Error 500.

Solution:

HTTP status code 500 usually indicates that there is an issue with the remote end and not a problem on your client side.

• ModSecurity rules may block, ModSecurity helps to block potential attack attempts from malicious users, but sometimes it can also block legitimate requests. If ModSecurity rules block Cloning process, find out the Rule ID from Apache error logs and whitelist it (or) disable Modsecurity rules for the certain domain to get a successful result over the http.
• Check server memory. If the server is running out of Memory, try to run the program after increased Memory.
• Increase the Git buffer size to the largest individual file size of your repo:
• 
  
• Git clone over SSH returns fatal error
  Summary:
  If we choose Gitlab installation from source, Gitlab will be available under /home/git and we create an username called “git”. On cloning, the git creates a directory, fails to authenticate the user then it keeps prompting for the password.
• Solution:
  Check the Gitlab directory permission and ownership, files and folders should be read and writable by the “git” user.
• 
  
  
• Syntax error in Gitlab
  Summary:
  If Gitlab installed from source, we have to use ‘bundle exec rake’ command to execute some tasks. Why ‘bundle exec’? running any executable without ‘bundle exec’ will have Rubygems fetching the latest version of the gem installed in your system. By adding the ‘bundle exec’ prefix instead will have the executable running in the context of your Gemfile.lock, which means tasks will be run using the version defined in the Gem file.
• Expected behavior:
  The command should run without any errors.
• Solution:
  From the error message, the Gemfile file syntax is based on Ruby 1.8.x which is an older version of Ruby and no longer supported. Gitlab gems may be using the system Ruby that needs to be removed so make sure the bundle executable doesn’t have system ruby. The command will give you the version details of Ruby.

Getting an A+ rating on the Qualys SSL Test on all cPanel Domains

Getting an A+ rating on the Qualys SSL Test on all cPanel Domains

Security is a basic requirement of the server. We will use SSLLabs, a testing project of Qualys, a company that provides strategic security solutions. In this post, we will see how to use their A+ indicator which is the industry high standard in SSL security and try to meet its requirements. The SSLLabs checker covers two substantial parts of the investigation: Authentication, which reflects details about installed SSL certificate and additional certificates provided by a server, and Configuration, which shows server settings for secure negotiation used in client-server interaction.

This blog will cover the steps to get your A+ rating on Qualys without affecting the web-server configuration.

STEP 1 :

Go to WHM >> Home -> Service Configuration -> Apache Configuration -> Global Configuration

Change the default cipher suite to the following by selecting the custom entry for cipher suits:

• SSL/TLS protocols are OK to keep set as default.
• Server Tokens are also set to “Product Only” to avoid leaking information about the server OS.
• Turn Trace Enable off per PCI recommendations and standards

• Click Save. Apache will now favor stronger protocols before others.
• Now time to set forward secrecy with a long date in advance.

STEP 2 :

Go to WHM >> Home -> Service Configuration -> Apache Configuration -> Include Editor
Then jump to Pre Main Include

Alternatively, we can manually add this on the below configuration path,
/usr/local/apache/conf/includes/pre_main_global.conf

After saving the the file restart the service by using the below command,

This will rebuild the Apache configuration as would be done from WHM and restart Apache as well.

STEP 3 :

Now test your website at Qualys SSL Labs to see the score you get, if you’ve followed instructions properly, you should have an A+

Now A+ SSL settings applied on all domains on the cPanel server that have certificates installed. By using the global pre-main includes and modifying the server wide ciphers for Apache, every domain using SSL will enjoy the same security

Product Development

ACT Stop Spam

Protect your site from unwanted visitors!!

Install this plugin and protect your website from Spammers.

On installing ACT STOP SPAM Plugin,You can prevent your website from the blacklisters accessing your website. It will easily detect and block the IP’s which is listed in StopforumSpam.com. You will be able to view the recent list of IP’s from where the spammers tried accessing your website.

The plugin has option to select spammers confidential level which blocks the spammers immediately when the confidential level is above 40-50% and more.

Design and Development

White Label Design and Development Services

Actsupport creates intelligent, creative and solid visual web brands. By seeking a coherent understanding of our clients’ unique positions, business environment, branding needs and target audience, we define a branding strategy that captures the uniqueness of your competition.

Getting started on the private label services as a partner is an easy process with actsupport. We have a proven method, which is already in operation for many of our existing partners. Upon your confirmation to work with us, actsupport will sign a partnership agreement, which will ensure confidentiality and security of your data and clients.

Cloud Hosting Support

Cloud computing provides cutting edge technology for enterprises to manage data without any dependencies. actsupport offers 24×7 cloud hosting support to the service providers around the world through help desk, phone and live chat.

Iaas – Infrastructure as a Service

Cloud computing is a promising IT services delivery model and today’s economic situation continues to favour it. Using cloud to deliver infrastructure services has been at the door for a quite while and is now being explored by both mid and large sized organizations. Since it is device-independent, the business cadres are very much impressed by the data availability on the go!

Cloud Consulting Services

In a world where Information Technology is considered to be the most essential aspect of our daily lives, the cloud solutions offered at actsupport enable Business Enterprises to realize the full potential of their IT resources and enhance their competitive advantages globally, and to derive the best value from IT investments

Cloud Enablement Services

actsupport provides support to global organizations by executing a cloud strategy that entitles your company without creating unnecessary risks. The hardware and software applications will continue to run as expected before, during and after cloud enablement. Migration services help clients, successfully transform into cloud environment by gaining clarity on important architectural decisions. And pave way for future cloud initiatives by minimizing business impacts and information technology risks associated during migration.

Security Services

actsupport helps enterprises to enhance their security of cloud computing environment through data confidentiality and applications security. Companies that invest in Information Security, Business Continuity, Risk Management and Compliance, knows that these disciplines requires management and constant monitoring by dedicated and specialized team. Partnered with ACT Cloud Security Operations Center, the company will be provided with a high qualified team, responsible for 24×7 cloud management and monitoring.

Backup and Storage for Cloud Environment

For mission critical applications and services on cloud environment, data backup is always the top priority. Financial transaction, customer database or any other business in which data plays a major role requires a comprehensive backup plan to secure data.We at actsupport are highly qualified to provide effective backup plans and skilled dedicated teams to manage it, thus allowing you to focus on your business excellence.

Storage Provisioning

Resource optimization is always on top of the list for small to medium or even large scale industries. Storage provisioning is the process of assigning storage, usually in the form of server disk drive space, in order to optimize the performance of a storage area network. With evolution of Cloud Computing the process of storage provisioning is also automated.